| Comprehensive Performance Solutions |
|
| |
|
Make Customer Care a Competitive Weapon: Ten High Impact Tactics That Will Elevate your Call Center to World Class
|
|
Create a Sales Channel, not a Telemarketing
Department: Professional Phone Sales in Action
|
|
| Mining for Gold: How to use Telemarketing Account Management to Maximize Sales to your Existing Customers |
|
|
|
| Operations Topics |
|
| |
|
Avoiding the Cattle Call: How to keep your Call Center Recruiting efforts from falling into the “Quantity over Quality” syndrome
|
|
The Case for Interactivity in Call Center Training: How to Increase the Skill Level of your Trainees while Reducing Training time dramatically
|
|
| High Impact Coaching: The Five Step Process That Will Replace “Telling” with “Teaching” |
|
|
| Near Shore and Off Shore Topics |
|
| |
|
Making Near Shore Outsourcing Work: Ten Tips to Make Sure the Quality of the Calls Matches the Cost Savings
|
|
Outsourcing Call Center Activities to India and the Philippines: The Top 10 Mistakes and How to Avoid Them
|
|
| On Shore, Off Shore, Near Shore: Picking the Appropriate Location for Your Call Center |
|
|
|
| Human Resources Topics |
|
| |
|
TopGrading for Call Centers: A Primer in Making Your
Call Center a Talent-based Business
|
|
Progressive Career Pathing in Call Centers: Set your Management Team up for Success and Avoid the “Overwhelm” Factor
|
|
Retain Your Talent: Best Practices in Keeping Your
Attrition Rates Way Down and Your Morale Way Up |
|
|
