Chris Eisdorfer

Chris leads the performance enhancement consulting division of Contact Center Performance Group. He focuses on training and performance management solutions that improve the revenue generation opportunities for Contact Center Performance Group’s clients. Chris’ role is to design world class performance enhancement solutions for our clients, and then lead the implementation of these solutions. Chris is also the co-author of a number of Contact Center Performance Group’s whitepapers and articles about performance optimization.

Before joining Contact Center Performance Group, Chris founded and was the President and Chief Operating Officer of Technion Communications Corporation for fifteen years. Technion was a Tier 1 call center company with operations in Florida, Canada, the Caribbean, Latin America, and Asia. Technion’s major clients were AT&T, American Express, Verizon, Microsoft, AOL, and other Fortune 500 companies. Chris was responsible for all aspects of the business: operations, technology, sales, marketing, finance, and administration. Running a major call center company gave Chris a deep insight into how to make sure the training, quality assurance, coaching, and other business processes could be optimized to ensure world class performance. He brings that “customer focus” to CallCenter.com – making sure every engagement is not only a quality product, but actually creates true performance improvement with our customers.

Prior to founding Technion, Chris was the Director of Technology for Precision Response Corporation, a major call center company headquartered in Miami. Before joining Precision, Chris was a technology consultant, working on major projects in both New York and Miami, with a focus on CRM and Database Marketing solutions.

Chris has a Bachelors of Science degree in Computer Science from Brown University in Providence, RI.

Robert Constantine
Director of Sales Support and Marketing

Robert directs the sales support and marketing activities for Contact Center Performance Group. Additionally, Robert has extensive experience in knowledge transfer services and project management for a variety of Fortune 500 companies. Prior to joining Contact Center Performance Group, Robert spent 15 years in the wireless industry were he held a variety of roles eventually leading to a National Director position focused on growing the retail distribution channel for Metrocall.

Robert attended Florida Atlantic University in Boca Raton, FL.